Freshworks is a cloud-based software company offering various solutions for both customers and employees. Their easy-to-use product stack integrates CRM software with employee services such as human resource management and IT services. Freshworks users benefit from holistic software solutions for every part of an organization, from the customers they serve to the employees who make things happen. Designed to be truly simple to learn and use, Freshworks solutions are trusted by more than 50,000 companies in multiple industries around the world.
Freshworks Academy offers courses and certifications in skills needed for Freshworks success. Users can earn product expert certifications as an agent or administrator, as well as learn Freshworks skills and general best practices in areas such as customer service. Courses are self-paced and range from just a few minutes to an hour, making it easy to blend professional development with a busy schedule. Learning with Freshworks Academy connects users with a community of more than 60,000 professionals seeking career growth and customer-based skills.
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Holiday Guide to Customer Service, Freshdesk Customer Sucess Fundamentals, Freshdesk Admin Fundamentals
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