Medallia is a feedback management platform designed to help organizations harness the power of customer and employee experiences. From social media to phone call interactions, Medallia uses artificial intelligence to track customer experience and draw insights that can inform present and future decision-making. Clients including Paypal and 7/11 have seen remarkable results using Medallia—from increased payment volume to dramatic increases in customer service case efficacy.
The Medallia Institute provides diverse training options in Medallia’s full product suite. With self-paced online courses, live training, and in-person and virtual training events, the Medallia Institute provides the skills needed to achieve best results with Medallia’s products. Those looking to demonstrate their newly mastered skills have the opportunity to earn certifications in topics such as experience management and Medallia administration.
No