Talkdesk is a software company offering cloud-based call center solutions to organizations across more than a dozen different industries. From travel to healthcare, companies of all kinds can use Talkdesk to build a better experience for their customers through their contact centers.
Talkdesk Academy provides free training to professionals at all levels of experience. Courses are built around learning to use the Talkdesk contact center platform—from understanding the basics of the software to softer skills like handling angry callers. All Talkdesk Academy courses are free with registration and self-paced to fit conveniently into a busy schedule. For professionals using Talkdesk in their workplaces, Talkdesk Academy is the perfect place to master the platform.
Talkdesk Basics & Best Practices, Contact Center Soft Skills, Agent Workspace